Vendors are in it primarily to make a profit. We are in it because we are firefighters. We only started this because when we googled to find a product for us to actually use, there wasn't one! The product either didn't do enough (sucked) or was too expensive or both.
Our promise is this - we will treat you the way a good RIT team treats their downed brother/sister. We add features/updates at no additional cost. We don't charge for customization. If you have an idea to improve the product, it goes on our DevToDo List - we review this list with our team once a week and ideas that can be implemented quickly are done so. This is what we mean when we say "Made BY Firefighters, FOR Firefighters."
Why do you have to request a quote? Why isn't the pricing just clearly stated? It's so they can find ways to charge us more money. They run a business - the primary reason they exist is to make money. How passionate are they about saving you money, about finding ways to make your life easier? It's not personal. But we believe that businesses should treat the Fire Service just a bit differently, a little bit better - particularly because the fire service doesn't have the budget the military does.
Does the following scene sound familiar?
"Chief, this new program sucks."
"Yeah, sorry but they got us for a 3 year contract, so we are stuck with it."
Typical Simulation development requires hiring VERY expensive engineers - and since most Fire Chiefs don't have the money to do this, they are built by a company whose goal is to make money. Nothing wrong with that but it means the product design is lacking - once they build it, if it sucks, it stays that way. Their response is: "Oh well, we aren't hiring those engineers again, they cost too much. Let's just sell it like it is, someone must be desperate enough to buy it."
Most Simulators are extremely expensive and are only in the departments that have large budget or were fortunate enough to receive a very healthy grant
We believe that every fire station in this country deserves to have access to RTC (Run The Calls).
It took us years of running calls as firefighters and paramedics to feel like we were finally getting into our groove. We took the classes we could but we really didn't feel experienced until we ran enough calls.
We wanted to be able to train difficult skills like analytic thinking, like an effective Size-up or other complex mental skills, as easily and as frequently as possible. The way that you just pick up some rope and practice tying a knot - that's what we created.
Seasoned veterans or experienced officers aren't the only personnel who should be capable of delivering a Size-up over the radio.
A rookie may be first on scene and should be capable of communicating an effective Size-Up report. And even if that situation may be rare - EVERY crew and personnel is responsible for safety on scene - which means a rookie should be comfortable with recognizing scene hazards and communicating those over the radio.
We actually put rookies, with no command classes/experience whatsoever, through this and the results were amazing - after using RTC, they were performing as though they had gained experience.
Just because you went from the truck to a desk, doesn't mean your command responsibilities are gone. How do you maintain your skills when you are juggling so many other responsibilities?
With RTC, you can train in the privacy of your office. The simulator is designed to be run solo, so you do not need anyone else present to benefit from it. (see features page)
Now you can keep your edge sharp while you are battling the different beast (politicians, and their paperwork & personnel issues)